Success Stories

Bárd has provided many clients with timely and efficient solutions to problems that they faced by the provision of comprehensive planning, writing, editing, and project management services in the production of technical and business documentation. Below are several examples of these Bárd success stories.

Bárd was contracted by a global CRM software development company with multi-billion dollar revenues, over 15,000 employees, and customers in more than 50 countries as they did not have enough capacity to cover all of their documentation need. They also had difficulties finding technical writers with sufficient technical knowledge to write administration and customization guides. Several writers were assigned to work as part of an integrated technical publication team on and offsite, working as staff within the department. The Bárd writers produced documentation plans, actively participated in all design reviews, and wrote online help that was easily integrated into the product. They also produced technical documentation that provided significant support to customers and consultants during the implementation of the product.

"The technical quality of the personnel is exceptional. The Bard International Writers were technical enough to write configuration and customization manuals. They wrote these and other documents in a way that customers found to be very understandable and useful. The Bard International management team has been flexible as a partner. They have provided us with resources in both the USA and Ireland. These resources worked well with world-wide development teams in the USA, Israel, and India. They have been willing to work with us to meet our documentation needs while being resourceful in helping meet our budgetary constraints. I highly recommend Bard International as a contract vendor for software technical documentation."

Bárd also provided solutions to a global provider of business gateways that allow service providers to deploy highly integrated, robust, and easily administered IP communications services to enterprise customers. This client required the production of an updated manual to meet a very tight deadline but did not have an in-house technical writing staff. Bárd dispatched a writer to the client site within a short timeframe to work on a three-day contract. The writer worked in close collaboration with the Engineering Manager to analyze the existing document, identify required updates, and extract information from hardware engineers and SME's. The writer then adapted this information for the target audience, wrote all the required new material, and edited the existing material to produce a well-written and organized guide.

" Many thanks for everything - especially my last minute change! We are very happy with everything and look forward to doing more business in the future. From our side everything went very smoothly and it was a pleasure to work with your writer who I felt made us a silk purse in a very professional and friendly manner."

Bárd was approached by a consulting company in the construction industry that faced a tight deadline for creating and submitting a report to one of their clients. In the past, clients often called with questions about the reports, which necessitated employees spending time answering questions. An editor was swiftly assigned to work in conjunction with the client to create the report quickly and accurately. The editor also offered a range of suggestions for future reports to improve the readability and logic of the report.

" Bard na nGleann Teo. readily met all deadlines in rewriting documents. The editing team is dedicated and committed to their projects. They have worked in close collaboration with us to solve our documentation problems. Our clients have noticed the difference too, and have congratulated us on the improved clarity and readability of our reports. We are very happy to recommend the services of Bard na nGleann Teo. and look forward to continuing our working relationship with them."